IDC thinks the global SaaS market will be worth $19.3 billion by 2011, but BusinessWeek says the US pet products market passed the $20 billion mark well before George Bush took office. This year Americans will spend $41 billion on their pets ("more than the GDPs of all but 64 countries in the world"). Annual spending is expected to hit $52 billion by 2009.
Over 71 million American households own pets, while just 60 million have broadband Internet access. PetSmart's services business will generate $450 million in 2007 revenue, which is less than Salesforce.com's $497 million last fiscal year, but a lot more than RightNow Technologies' $110 million. Stats like these kind of put things in perspective...
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