Partners in IT, a UK consulting firm, tells eWeek that IT problems are causing non-IT folks to lose 31 working days of productivity each year:
"Nearly three-quarters (74 percent) of non-IT business managers surveyed said they spent, on average, 12 percent of their time each week dealing with problems caused by their IT systems. Eighty percent admitted IT system downtime was a productivity issue, and 90 percent of IT respondents in large companies admitted that downtime was such an issue that half (51 percent) cited it as a serious problem for them and their colleagues."
Ok, that last sentence is kind of loopy, but you get the point. I don't think any outsourced IT provider has enough downtime for 51% of 90% of their clients to call it a serious problem.
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